🔒 Privacy Policy

kakobuy.agency, operated by Mason Zhang, is committed to protecting the privacy of our European clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kakobuy.agency and use our reverse direct mail services.

1. Information We Collect

We only collect information that is necessary to provide our reverse direct mail services and manage our business relationship with you.

A. Personal Data

When you engage with our services, we may collect the following personal information:

  • Contact Information: Name, email address ([email protected]), phone number.

  • Shipping Information: Full shipping address (in the Netherlands, Germany, Belgium, France, or other European locations), which is essential for fulfilling your reverse direct mail orders.

  • Transaction Information: Details about the Chinese goods you wish to purchase, order history, and payment details (though payment processing is typically handled by third-party services—see Section 3).

  • Communication Data: Information you provide when contacting us via email or other communication channels.

B. Usage Data

We may automatically collect information about how you access and use the website, including your IP address, browser type, operating system, and pages viewed. This data helps us improve our website performance and user experience.

2. How We Use Your Information

We use the collected information primarily to:

  • Fulfill Service Requests: Process and manage your reverse direct mail orders for Chinese luxury, beauty, and personal care products.

  • Logistics and Shipping: Share your shipping details with international logistics providers and carriers to ensure the successful delivery and customs clearance of your goods in Europe.

  • Communication: Respond to your inquiries, provide customer support, and send you updates about your orders and services.

  • Service Improvement: Analyze usage data to understand service demand, improve our website, and enhance the efficiency of our sourcing and shipping processes.

  • Legal Compliance: Comply with applicable laws, regulations, and customs requirements related to international shipping and commerce.

3. Disclosure of Your Information

We do not sell your Personal Data. We may disclose your information only in the following circumstances:

  • Service Providers: We share necessary information (like your name and shipping address) with trusted third-party partners, including international shipping companies, freight forwarders, and customs agents, solely for the purpose of fulfilling your order.

  • Payment Processors: Payments for our services are typically handled through secure third-party payment platforms. We do not store detailed payment card information; this data is subject to the privacy policies of the respective payment processors.

  • Legal Requirements: We may disclose your information if required to do so by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no electronic storage or transmission over the internet can be guaranteed to be 100% secure.

5. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your service engagement and a reasonable period thereafter for operational records.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • Right to Access: The right to request copies of your Personal Data.

  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure: The right to request that we erase your Personal Data, under certain conditions.

  • Right to Object: The right to object to our processing of your Personal Data, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email: [email protected] By Website: https://kakobuy.agency